Guarantee & Policies

We strive to ensure our clients receive the most quality, reliable products possible at the best value while maintaining our high standard of customer service.  That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about our service guarantee, how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions! 

Our Guarantee

  • Professional Services

We spray using the best Stabilized Hypochlorous Acid in order to protect you and your visitors.  Our Disinfecting Technicians are trained to ensure the best coverage of all surfaces and we use electrostatic sprayers for 360-degree coverage to get the job done efficiently while ensuring that all of the contact points are disinfected.  We guarantee satisfaction.  If you are not satisfied with our services, please contact our Customer Service Team at info@thesafedisinfectant.com.



Our #1 priority at The SAFE Disinfectant Company is your happiness.  This means that we stand by our products and services 100%.  No matter what, no questions asked, no holds barred, no IFs, NOs and BUTs.  If you have a problem, we will solve it for you, refund it, or etc.  Whatever it takes. Contact our customer Service Team for your happiness. Guaranteed.

Our Policies

  • Payments

  • Shipping

  • Exchanges

  • Warranty

Please note: Customers may experience some delays in shipping due to constraints caused by COVID-19. Thank you for your understanding and patience. 

PAYPAL & STRIPE: We accept major credit cards, etc, through secure third-party payment providers PayPal and Stripe. 

E-TRANSFERS: We accept E-Transfer payments:

  1. At check out select 'OFFLINE PAYMENT'

  2. After CHECK OUT is complete NOTE your INVOICE #

  3. Sign into your financial institution ONLINE BANKING

  4. Enter 'The Safe Disinfectant Company' as RECIPIENT

  5. Enter RECIPIENT EMAIL: orders@thesafedisinfectant.com

  6. Input INVOICE # in area provided for notes/additional information for our reference.

  7. You may be required to provide RECIPIENT PHONE NUMBER: 1-833-687-7233

  8. We will send a confirmation when payment is received.


Orders will be processed and available for shipping between

2 - 4 business days (Mon-Fri), excluding national holidays, after order is received. Orders received after 5pm PST will be processed the next business day. An email will be sent confirming items have been shipped along with a tracking number.



From time to time items may become short in supply due to circumstances beyond our control. In such case(s) we will inform you as soon as possible. If an item becomes backordered we will contact you asap. We reserve the right to remove the backordered item from your order. Alternatively, we may contact you to suggest a similar item that is equal to or greater in value as a replacement.



We only ship to physical addresses. Shipping to remote addresses may be subject to additional costs to be paid by you, as such you will be notified at the time of order processing.


We MAY ship to your area. Please contact us for shipping information.

We go above and beyond in order to show our clients why we’re the best option for their needs and that is why Customer Satisfaction is important to us.  Although all sales are final, should you receive a product from us that you feel is unsatisfactory or defective, please inform our Customer Service Team by email (info@thesafedisinfectant.com) within 7 days of receiving the product.  Should you contact us within 7 days of receipt, and wish to exchange a defective item, we will issue an exchange ticket and a return shipping label to rectify your problem as soon as possible. If it is our mistake, we will resolve it immediately or a soon as possible.  However, if you contact us after 7 days of receiving the product, we reserve the right to use our discretion to rectify your situation.   Please be prepared to provide pictures and a detailed explanation of what you feel needs to be corrected by us. If the packaging is damaged, please take a picture and send it to us with your inquiry.  Note that if our shipping company made a mistake or delivered the product damaged, we will direct you to their customer service department.   

One year warranty on equipment. Please inform our Customer Service Team by email (info@thesafedisinfectant.com) within 1 year of receiving the product.  Should you contact us within 1 year of receipt, and wish to exchange a defective item, we will issue an exchange ticket and a return shipping label to rectify your problem as soon as possible.

Get in touch with
any questions


305 - 1979 Old Okanagan Highway

West Kelowna, BC, Canada, V4T 3A4


1-833-687-7233 (SAFE)



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